REFUND & RETURN POLICY

Ⅴ. Partial Refund & Replacement Policy

5.1 Definitions & Scope

• Quality Defect: Refers to issues arising during the manufacturing process that impact the normal use, aesthetics, or durability of the product (e.g., rips, broken seams, severe stains, irreparable embroidery flaws).

• Non-Quality Issue: Refers to inherent characteristics of the product, shipping effects, or minor variations that do not affect core functionality and can typically be resolved by simple customer action (detailed in Section 5.4).

• This policy applies when a customer reports a single defective item within an order or manufacturing defects in a received item.

5.2 Single Item Quality Defect Resolution
If only one item within an order (often part of a set, e.g., a top) is confirmed to have a quality defect (e.g., broken sleeve, large irreparable stain), we will offer one of the following solutions (chosen at our discretion):

• Option 1: Free Replacement of Defective Item. We will promptly ship a replacement for the specific defective item.
•  Option 2: Partial Order Refund. We will issue a partial refund proportional to the value of the defective item within the total order value.

5.3 Resolution for Manufacturing Defects
Hanfu production involves complex craftsmanship. Minor manufacturing imperfections may occasionally occur despite stringent quality control. Resolution depends on the severity and repairability of the defect:

•  5.3.1 Allowable Imperfections: The following minor, common, and typically non-impactful flaws are considered inherent to the hanfu production process and do not constitute valid grounds for a quality claim:
  • Untrimmed threads.
  • Minor, repairable skipped stitches or loose threads (less than 1cm).
  • Minor sewing puckering (non-structural).
  •  Minor needle marks (not holes).
  • Extremely minor imperfections in embroidery (non-primary areas, covering less than 1% of the pattern).
  •  Minor dust on packaging or item surface (not stubborn stains).
  • Other similar minor issues.

Note: We understand the disappointment of finding imperfections and continuously demand improved factory QC. Should you encounter any flaw, regardless of size, please contact our support team. Your product reviews and feedback are vital for factory improvements.

• 5.3.2 Minor Defects: For defects that are repairable and do not affect normal wear (e.g., small trim-able thread clusters, minor repairable skipped stitches, slight wrinkles in non-critical areas), we will provide store credit/a coupon as compensation.
•  5.3.3 Major Defects: For defects that are irreparable, significantly impair wearability, or are excessive in number (e.g., large holes, multiple broken seams, unacceptable stains/embroidery flaws in critical areas), we will ship a free replacement of the entire item.

5.4 Non-Quality Issues (Customer Responsibility)
The following are common occurrences with clothing or can be resolved by simple customer action. They are not considered quality defects and do not qualify for returns, replacements, or refunds:

• Thread Trimming: Excess threads at sleeves, hems, embroidery edges, etc. (Customer can trim).
• Size Tolerance: Manual measurement may result in a ±2-3cm variance.
• Color Variation: Differences in perceived color due to monitor/display settings.
•  Fabric Inherent Speckles: Dot stains under 3mm diameter originating from the fabric (can usually be removed with detergent).
•  Shipping Wrinkles: Wrinkles caused by international transit (requires ironing before wear).
•  Fabric Odor: Natural fabrics may have a characteristic smell (air out in a ventilated area or wash).
• Minor Packaging Compression: Slight box deformation during transit (does not affect the product inside).

> Compensation Consideration: While the above are not quality issues, if you believe a condition significantly exceeds reasonable expectations, please contact us with clear, detailed photos. Upon assessment and confirmation, we may, at our sole discretion and as a gesture of goodwill, offer store credit/a coupon. This compensation is not an obligation and does not reclassify the issue as a quality defect.